Danh Thị Thanh Thủy
Hội An
Summary
Dynamic Food & Beverage Manager with a proven track record at Silk Sense River Resort, consistently achieving over 90% of revenue targets. Expert in staff training and interdepartmental communication, enhancing guest satisfaction ratings above 95%. Skilled in data analysis and event organization, driving operational efficiency and memorable experiences.
Overview
13
13
years of professional experience
Work History
Food & Beverage Manager
Silk Sense River Resort
Hội An
01.2023 - Current
- Managed and coordinated operations of all F&B outlets (Areca, Nypa, Pool Bar, Room Service, Bamboo Hall, River Bank).
- Planned revenue targets, controlled costs, and analyzed business performance monthly/quarterly.
- Trained and evaluated staff performance according to VTOS standards.
- Cooperated closely with FO, Sales, HK, MKT to optimize guest experience.
- Organized major events: Countdown, Christmas, Mid-Autumn, BBQ, Golden Memories packages.
- Reported directly to GM and advised on ESG and operational efficiency.
- Received multiple positive guest reviews on social media.
- Consistently achieved over 90% of revenue targets.
- Improved F&B customer satisfaction rating to above 95%.
- Successfully developed signature dining packages for domestic & international guests.
Food & Beverage Manager
Delicacy Hội An
Hội An
01.2019 - 01.2023
- Supervised daily F&B operations, implemented service standards, and maintained cost efficiency.
- Coordinated with Sales & Marketing for promotional events and banquet operations.
- Managed daily operations of food and beverage services at luxury river resort.
- Supervised staff to ensure high-quality guest experiences and service standards.
- Oversaw inventory management, including ordering and stock control processes.
F&B Assistance Manager
La Siesta Hội An
Hội An
01.2013 - 01.2019
- Assisted in managing outlets, supervised service team, and ensured guest satisfaction.
- Supported management in training programs and operational improvements.
Education
Danang University of Foreign Languages
VTOS Certificate - F&B Leadership Training, Professional English for Hospitality
Skills
- Interdepartment Communication
- Time Management & Planning
- Staff Training & Supervision
- Data Analysis & Reporting
- English Communication
- Event Organization & Problem Solving
Personal Information
Date of Birth: 01/09/88
Strengths And Limitations
Highly responsible, Logical mindset, Proactive, Flexible, Strong organizational and training skills, Tends to be perfectionist in details but always striving to balance quality and efficiency.
Career Objective - Objective
Aspiring to further develop my career in the hospitality and resort industry, becoming a reliable assistant to the General Manager, contributing to operational efficiency and enhancing guest satisfaction at Silk Sense River Resort.
Timeline
Food & Beverage Manager
Silk Sense River Resort
01.2023 - Current
Food & Beverage Manager
Delicacy Hội An
01.2019 - 01.2023
F&B Assistance Manager
La Siesta Hội An
01.2013 - 01.2019
Danang University of Foreign Languages