Bowling
Daliana Zainal Abidin
Operation Support
Batu Caves, Selangor
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level operation support position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Operation Support Officer
GMP / SAMSUNG MALAYSIA ELECTRONICS SDN BHD
Kuala Lumpur
12.2021 - Current
- Generated reports detailing findings and recommendations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
Business Process Analyst
DAGANG NEXCHANGE BERHAD
Cyberjaya, Selangor
11.2020 - 05.2021
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Generated ad-hoc reports to evaluate specific business requirements.
Executive, Sales Coordinator
DAGANG NET TECHNOLOGIES SDN BHD
Cyberjaya, Selangor
04.2018 - 11.2020
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Compiled client profiles and entered information into operating system.
Senior Executive Service Excellent
DAGANG NET TECHNOLOGIES SDN BHD
Cyberjaya, Selangor
08.2006 - 04.2018
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
UNIVERSITY TECHNOLOGY MALAYSIA
Kuala Lumpuer 01.2013 - 01.2014
Skills
Multitasking Abilities
undefinedInterests
Hiking
Gaming
Timeline
Operation Support Officer
GMP / SAMSUNG MALAYSIA ELECTRONICS SDN BHD
12.2021 - Current
Business Process Analyst
DAGANG NEXCHANGE BERHAD
11.2020 - 05.2021
Executive, Sales Coordinator
DAGANG NET TECHNOLOGIES SDN BHD
04.2018 - 11.2020
High School Diploma -
UNIVERSITY TECHNOLOGY MALAYSIA
01.2013 - 01.2014
Senior Executive Service Excellent
DAGANG NET TECHNOLOGIES SDN BHD
08.2006 - 04.2018
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