Cong Vu
Ho Chi Minh City
Summary
Biomedical engineer with 18 years of leadership in medical and dental devices industry. Expertise in transitioning from service engineer to sales and country-level business leadership in multinational firms. Proven track record in market expansion, team development, and driving sustainable revenue growth across Vietnam and Southeast Asia.
Overview
18
18
years of professional experience
Work History
Country Manager Vietnam
Dürr Dental
Ho Chi Minh City
03.2023 - 01.2026
- Directed marketing strategies to boost brand visibility and market penetration in Vietnam.
- Developed and executed sales plans that increased revenue within dental sector.
- Coordinated training programs on new products and customer engagement techniques.
- Established sales forecasts and schedules to achieve productivity targets.
- Enhanced sales volume by providing skilled support to both new and inactive customers.
- Reviewed customer feedback and generated reports to identify areas of improvement in customer service.
- Resolved customer complaints regarding sales and service.
- Monitored competitor activities, identified opportunities for growth and developed plans to capitalize on them.
- Oversaw compliance with regulatory standards in the registration, distribution, and sales of medical & dental equipment in Vietnam.
- Oversaw compliance with local regulations and quality standards in dental practices in Vietnam.
Business Development Manager
Carestream Dental
Ho Chi Minh City
11.2015 - 01.2023
- Developed strategic partnerships to enhance market presence and customer engagement.
- Collaborated with cross-functional teams to create effective sales strategies and initiatives.
- Managed client accounts, ensuring satisfaction and fostering long-term relationships.
- Conducted presentations to promote products and services to potential clients.
- Identified potential clients, built relationships, and negotiated contracts.
- Established new customer accounts using negotiation and sales closing abilities.
- Gained market share in new sales performance through aggressive training for dealers.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Attended tradeshows and conferences to network with potential clients.
- Supported service team.
- Oversaw new regulations in product registration, and supported the regional RA team.
Sales Leader
Fujifilm Vietnam
Ho Chi Minh City
04.2013 - 10.2015
- Organized trade shows and other events aimed at increasing brand awareness.
- Partnered with senior managers to develop and implement strategic sales and marketing plans.
- Analyzed market trends and identified potential opportunities for business growth.
- Developed key accounts by building strong relationships with major customers.
- Participated in industry conferences to stay abreast of latest developments in the field.
Sales Engineer
Fujifilm Vietnam
Ho Chi Minh City
04.2012 - 03.2013
- Demonstrated product features and benefits through engaging presentations and demonstrations.
- Provided technical support during installation and integration of imaging systems.
- Assisted in resolving customer inquiries, ensuring high levels of satisfaction and support.
- Collaborated with sales teams to understand customer requirements and craft tailored solutions.
- Assisted in training sales staff on product features and benefits effectively.
- Participated in trade shows to promote Fujifilm's innovative imaging products.
Service Engineer
Shriro Vietnam
Ho Chi Minh City
05.2009 - 03.2012
- Installed and maintained equipment for clients in diverse industries.
- Conducted troubleshooting and repairs on mechanical and electrical systems.
- Provided technical support and training to customers and staff.
- Responded promptly to customer inquiries regarding service issues.
- Sold after-sales service contract.
Manufacturing Engineer
Foxconn
Bac Giang
12.2007 - 01.2009
- Operated within electronic devices factories in Bac Giang Province (Vietnam) and Shenzhen (China)
Education
MBA - Business Administration
Ho Chi Minh City University Of Technology
Ho Chi Minh City01-2013
Bachelor of Engineering - Biomedical Engineering
Ho Chi Minh City University Of Technology
Ho Chi Minh City01-2007
Skills
- Market analysis and forecasting
- Regulatory compliance
- Customer engagement and development
- Strategic partnerships
- Networking
- Presentation skills
Languages
English
Proficient (C2)
C2
Vietnamese
Native
Native
Accomplishments
Growth Award 2024 of Dürr Dental: Growth rate of 73% compared to 2022.
References
References available upon request.
Timeline
Country Manager Vietnam
Dürr Dental
03.2023 - 01.2026
Business Development Manager
Carestream Dental
11.2015 - 01.2023
Sales Leader
Fujifilm Vietnam
04.2013 - 10.2015
Sales Engineer
Fujifilm Vietnam
04.2012 - 03.2013
Service Engineer
Shriro Vietnam
05.2009 - 03.2012
Manufacturing Engineer
Foxconn
12.2007 - 01.2009
MBA - Business Administration
Ho Chi Minh City University Of Technology
Bachelor of Engineering - Biomedical Engineering
Ho Chi Minh City University Of Technology