Chu Tuong Vy
Hanoi,HN
Summary
Dynamic and driven, with a passion for creating meaningful customer experiences. With over 8 years of experience in operations, I deliver professional and creative solutions that meet client needs and ensure exceptional satisfaction, while collaborating with all parties to achieve the best outcomes.
Combining a tech-savvy mindset with an insight-driven approach, I’m eager to contribute to your mission of helping people and organisations to grow through technology and data-driven solutions.
Overview
10
10
years of professional experience
Work History
Customer Success Account Manager
JNT Consultancy and Services
01.2024 - 08.2025
- Managed the onboarding journey for more than 400 clients, preparing documents and guiding them step by step to ensure smooth setup and strong adoption.
- Regularly checked in with clients and evaluated account health to identify risks early, remove potential friction and improve operational efficiency.
- Increased upsell opportunities by understanding client needs and utilizing PayPal Business and E-commerce solutions, building trust and driving long-term business growth.
- Worked closely with PayPal’s Account Manager and Technical teams to resolve complex technical and account issues, ensuring effective client support.
- Turned client feedback into service improvements that strengthened long-term partnerships and contributed to overall business growth.
Project Operation Leader
Meta Factory
08.2021 - 05.2022
- Led cross-functional collaboration between global engineers, designers and marketing teams, keeping complex projects aligned and delivered on schedule.
- Took an active role in writing, translating, and proofreading project publications to ensure accuracy and consistency before content release.
Assistant Member Services Manager
California Fitness and Yoga Center Vung Tau
10.2020 - 06.2021
- Handled fast-paced operations involving customer complaints, events, incidents, and vendors, resolving issues efficiently to maintain smooth business operations.
- Proactively managed customer data in the CRM system, ensuring accurate records and seamless communication between teams.
- Channeled client feedback into practical solutions and improved satisfaction levels.
Guest Relations Supervisor
Sofitel Legend Metropole Hanoi
09.2019 - 07.2020
- Contributed to a high-energy, team-first environment by supporting colleagues during peak hours, sharing feedback, and stepping in where needed.
Guest Relations Officer
Sofitel Legend Metropole Hanoi
09.2018 - 09.2019
- Excellent customer service skills result in a supervisor promotion after a year.
Receptionist
Icon 36 Hotel & Residence Hanoi
09.2017 - 05.2018
Cinema Attendant
Platinum Cineplex Cinema
10.2015 - 04.2016
Education
Bachelor's Degree - Fashion/Apparel Design
National University Of Art Education
Hanoi01-2018
Skills
- Organised
- Analytical thinking
- Detail-Oriented
- Emotional Intelligent
- Tech-savvy
- Problem-solving
- Customer onboarding
- Client relationship building
- Cross-functional collaboration
LANGUAGES
Vietnamese
Native or Bilingual
English
Native or Bilingual
German
Elementary
French
Elementary
AREAS OF EXPERTISE
- Strong experience in SaaS and operations.
- Proficient in workflow, issue-tracking, and CRM platforms
- Advanced proficiency in Microsoft Office Suite, Google Workspace
References
Nhung Vu
Resource Coordination Assistance
U.S Embassy Hanoi
(+84) 946 669 188
Vunh1@state.gov
Nishel Turpin
Director of Marketing & Communications
United Nations International School
of Hanoi
(+84) 347 189 040
nturpin@unishanoi.org
ADDITIONAL INFORMATION
- Rooted in two cultures, Germany and Vietnam, I thrive in global environments that value collaboration, innovation, and cross-cultural understanding.
- In every role I’ve held, I’ve been recognized as a natural relationship-builder with a genuine interest in helping others succeed.
Timeline
Customer Success Account Manager
JNT Consultancy and Services
01.2024 - 08.2025
Project Operation Leader
Meta Factory
08.2021 - 05.2022
Assistant Member Services Manager
California Fitness and Yoga Center Vung Tau
10.2020 - 06.2021
Guest Relations Supervisor
Sofitel Legend Metropole Hanoi
09.2019 - 07.2020
Guest Relations Officer
Sofitel Legend Metropole Hanoi
09.2018 - 09.2019
Receptionist
Icon 36 Hotel & Residence Hanoi
09.2017 - 05.2018
Cinema Attendant
Platinum Cineplex Cinema
10.2015 - 04.2016
Bachelor's Degree - Fashion/Apparel Design
National University Of Art Education