Summary
Overview
Work History
Education
Skills
LANGUAGES
AREAS OF EXPERTISE
References
ADDITIONAL INFORMATION
Timeline
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Chu Tuong Vy

Chu Tuong Vy

Hanoi,HN

Summary

Dynamic and driven, with a passion for creating meaningful customer experiences. With over 8 years of experience in operations, I deliver professional and creative solutions that meet client needs and ensure exceptional satisfaction, while collaborating with all parties to achieve the best outcomes.


Combining a tech-savvy mindset with an insight-driven approach, I’m eager to contribute to your mission of helping people and organisations to grow through technology and data-driven solutions.

Overview

10
10
years of professional experience

Work History

Customer Success Account Manager

JNT Consultancy and Services
01.2024 - 08.2025
  • Managed the onboarding journey for more than 400 clients, preparing documents and guiding them step by step to ensure smooth setup and strong adoption.
  • Regularly checked in with clients and evaluated account health to identify risks early, remove potential friction and improve operational efficiency.
  • Increased upsell opportunities by understanding client needs and utilizing PayPal Business and E-commerce solutions, building trust and driving long-term business growth.
  • Worked closely with PayPal’s Account Manager and Technical teams to resolve complex technical and account issues, ensuring effective client support.
  • Turned client feedback into service improvements that strengthened long-term partnerships and contributed to overall business growth.

Project Operation Leader

Meta Factory
08.2021 - 05.2022
  • Led cross-functional collaboration between global engineers, designers and marketing teams, keeping complex projects aligned and delivered on schedule.
  • Took an active role in writing, translating, and proofreading project publications to ensure accuracy and consistency before content release.

Assistant Member Services Manager

California Fitness and Yoga Center Vung Tau
10.2020 - 06.2021
  • Handled fast-paced operations involving customer complaints, events, incidents, and vendors, resolving issues efficiently to maintain smooth business operations.
  • Proactively managed customer data in the CRM system, ensuring accurate records and seamless communication between teams.
  • Channeled client feedback into practical solutions and improved satisfaction levels.

Guest Relations Supervisor

Sofitel Legend Metropole Hanoi
09.2019 - 07.2020
  • Contributed to a high-energy, team-first environment by supporting colleagues during peak hours, sharing feedback, and stepping in where needed.

Guest Relations Officer

Sofitel Legend Metropole Hanoi
09.2018 - 09.2019
  • Excellent customer service skills result in a supervisor promotion after a year.

Receptionist

Icon 36 Hotel & Residence Hanoi
09.2017 - 05.2018

Cinema Attendant

Platinum Cineplex Cinema
10.2015 - 04.2016

Education

Bachelor's Degree - Fashion/Apparel Design

National University Of Art Education
Hanoi
01-2018

Skills

  • Organised
  • Analytical thinking
  • Detail-Oriented
  • Emotional Intelligent
  • Tech-savvy
  • Problem-solving
  • Customer onboarding
  • Client relationship building
  • Cross-functional collaboration

LANGUAGES

Vietnamese
Native or Bilingual
English
Native or Bilingual
German
Elementary
French
Elementary

AREAS OF EXPERTISE

  • Strong experience in SaaS and operations.
  • Proficient in workflow, issue-tracking, and CRM platforms
  • Advanced proficiency in Microsoft Office Suite, Google Workspace

References

Nhung Vu

Resource Coordination Assistance

U.S Embassy Hanoi

(+84) 946 669 188

Vunh1@state.gov


Nishel Turpin

Director of Marketing & Communications

United Nations International School

of Hanoi

(+84) 347 189 040

nturpin@unishanoi.org

ADDITIONAL INFORMATION

  • Rooted in two cultures, Germany and Vietnam, I thrive in global environments that value collaboration, innovation, and cross-cultural understanding.
  • In every role I’ve held, I’ve been recognized as a natural relationship-builder with a genuine interest in helping others succeed.

Timeline

Customer Success Account Manager

JNT Consultancy and Services
01.2024 - 08.2025

Project Operation Leader

Meta Factory
08.2021 - 05.2022

Assistant Member Services Manager

California Fitness and Yoga Center Vung Tau
10.2020 - 06.2021

Guest Relations Supervisor

Sofitel Legend Metropole Hanoi
09.2019 - 07.2020

Guest Relations Officer

Sofitel Legend Metropole Hanoi
09.2018 - 09.2019

Receptionist

Icon 36 Hotel & Residence Hanoi
09.2017 - 05.2018

Cinema Attendant

Platinum Cineplex Cinema
10.2015 - 04.2016

Bachelor's Degree - Fashion/Apparel Design

National University Of Art Education
Chu Tuong Vy