Cécilia CORNU
Berre les Alpes
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
17
17
years of professional experience
Work History
Cabin Crew Member
Smartlynx Airline
07.2025 - Current
- Manage challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintain cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Adapting myself to a new base and new service often as Smartlynx is an ACMI airline.
Hotel / Restaurant Owner Manager
La Petite Contoise
03.2021 - 10.2024
- Maintain a good social climate, foster positive communication, and motivate teams.
- Manage stress and demonstrate versatility
- Organise and supervise restaurant service to ensure customer satisfaction
Assistant Restaurant Manager
Le Gourmand / La Pagode
05.2019 - 02.2021
- Recruitment, training, and supervision of staff to ensure quality customer service.
- Anticipate dysfunctions and paced changes effectively.
Cabin Crew Member
Emirates Airline
06.2015 - 06.2018
- Ensure passengers safety and comfort throughout flights.
- Create an unforgettable experience for customers.
- Work with diverse and cosmopolitan crews. High standard service.
Head Waiter
Black by Ezard
04.2014 - 03.2015
- Provided high-end customer service and maintained discipline and rigor.
- Team spirit
Head Waiter
SQPR restaurant
05.2013 - 04.2014
- Communicate regularly with management regarding customer feedback and staff performance issues.
- Resolve customer complaints promptly, fostering a positive dining environment.
Head Waiter
Stars n' Bars
08.2011 - 11.2012
- Effective communication in a multicultural team.
Lead hostess
Chef de France, Walt Disney World
07.2010 - 07.2011
- Enrolled in a year-long work contract in Florida.
- Welcome customers following Walt Disney World rigorous rules.
- Manage high-stress restaurant services.
- Manage a team of 6 hostesses.
Bartender
Déjà vu Bar
09.2009 - 05.2010
- Recommend drinks to customers
- Increase overall sales and turnover
- Improve my English.
- Rigor and organization.
Au Pair
Aupair World
09.2008 - 06.2009
- Become reliable and responsible.
- Work in a new environment.
- Availability, flexibility and adaptability.
- Team player Rigorous Reliable Adaptable.
Education
CCA Cabin Crew Attestation -
Air Training Academy
Morlaix, France01-2025
A Level -
Lycée Guillaume Apollinaire
Nice, France01-2008
Skills
- Excellent communication
- Customer service
- Teamwork
- Crisis management
- Presentation
- Attention to details
- Cultural awareness
- Professional appearance and demeanor
LANGUAGES
English: Upper intermediate (B2) Linguaskill 2024-09-24
French : Native
Timeline
Cabin Crew Member
Smartlynx Airline
07.2025 - Current
Hotel / Restaurant Owner Manager
La Petite Contoise
03.2021 - 10.2024
Assistant Restaurant Manager
Le Gourmand / La Pagode
05.2019 - 02.2021
Cabin Crew Member
Emirates Airline
06.2015 - 06.2018
Head Waiter
Black by Ezard
04.2014 - 03.2015
Head Waiter
SQPR restaurant
05.2013 - 04.2014
Head Waiter
Stars n' Bars
08.2011 - 11.2012
Lead hostess
Chef de France, Walt Disney World
07.2010 - 07.2011
Bartender
Déjà vu Bar
09.2009 - 05.2010
Au Pair
Aupair World
09.2008 - 06.2009
CCA Cabin Crew Attestation -
Air Training Academy
A Level -
Lycée Guillaume Apollinaire
Hobbies and Interests
Traveling, Volunteering at Animal Shelters, Cultural Exploration
ADDITIONAL INFORMATION
Up-to-date cabin crew medical examination
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