Results-driven Laboratory Manager with 5+ years of experience in footwear manufacturing, specializing in quality assurance, laboratory operations, and compliance management for global brands including New Balance, VF Corporation, Deckers Brands, Uniqlo, and Cariuma. Proven ability to lead testing teams, ensure product compliance, improve operational efficiency, and resolve technical quality issues in fast-paced production environments. Strong background in cross-functional collaboration with factory, development, and customer teams. Equipped with solid communication skills in English (IELTS 6.5), practical Chinese ability, and a professional mindset focused on delivering value, reducing risk, and supporting brand success.
Hi, I’m
Cao Ngọc Đức
Laboratory Manager
My Hung 2, Vinh Long
Summary
Overview
5
years of professional experience
Work History
TY BACH COM LTD
Laboratory Manager
05.2021 - Current
Job overview
- Managed daily operations of laboratory testing to ensure materials and finished products met customer standards.
- Supervised technicians, assigned workloads, and maintained testing accuracy and turnaround time.
- Conducted physical and chemical tests for footwear materials, components, and finished goods.
- Ensured compliance with brand requirements and international testing protocols.
- Coordinated with QA, production, development, and merchandising teams to resolve quality issues.
- Investigated failures, performed root cause analysis, and implemented corrective actions.
- Maintained calibration records, testing equipment, and laboratory documentation.
- Prepared audit documents and supported customer / third-party inspections.
- Improved workflow efficiency and reduced retest rate through process control.
- Supported programs for brands including New Balance, Deckers Brands, VF Corporation, and Uniqlo.
Education
CAN THO UNIVERSITYCan Tho, Vietnam
Bachelor of Law from Judicial Law
04.2001
University Overview
Bachelor of Laws, Can Tho University
Relevant strengths: compliance awareness, contract literacy, structured problem-solving.
Skills
Quality Assurance (QA) & Quality Control (QC)
Laboratory Operations Management
Footwear Material & Product Testing
Root Cause Analysis & CAPA
Compliance & Brand Standards Management
Process Improvement & Risk Control
Audit Preparation & Technical Documentation
Team Leadership & Staff Development
Cross-functional Communication
Data Analysis & Reporting
Microsoft Excel & Office Suite
English Communication (IELTS 65)
Chinese Communication (Working Knowledge)
Timeline
Laboratory Manager
TY BACH COM LTD
05.2021 - Current
CAN THO UNIVERSITY
Bachelor of Law from Judicial Law
04.2001
Lean Six Sigma (Yellow Belt)
Lean Six Sigma (Yellow Belt)
Entry-level certification in process improvement focused on reducing waste, improving efficiency, and minimizing defects. Demonstrates knowledge of Lean principles, Six Sigma methodology, and basic problem-solving tools such as DMAIC, 5 Whys, and process mapping. Able to support continuous improvement initiatives in manufacturing and quality environments.