Bui Quoc Duy
Senior Store Manager
15/40 59th Street , Ward 14, District Go Vap, HCMC
Summary
Dynamic leader with extensive experience in retail management. Excelled in enhancing store profitability and customer satisfaction through innovative merchandising and effective team development. Skilled in inventory management and problem-solving, with a proven track record of fostering positive customer relationships and driving team performance.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
15
15
years of professional experience
Work History
Visual Merchandiser
Maison Joint Stock Company
12.2008 - 12.2010
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
- Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
Store Manager
Maison Joint Stock Company
01.2011 - 01.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Visual Merchandise Manager
Maison Joint Stock Company
02.2013 - 02.2016
- Implemented data-driven insights to make informed decisions about product assortment and display priorities.
- Reduced expenses by negotiating contracts with suppliers for fixtures, mannequins, and other display materials.
- Achieved inventory turnover goals by executing timely markdowns and clearance sales strategies.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Optimized floor plans and fixture layouts to maximize customer flow and improve shopping experience.
- Contribution in the role of brand development through more than 10 instances of supporting the opening of new stores in Ho Chi Minh City, Hanoi, and Da Nang
- Participated in annual training courses in Singapore on product knowledge, visual merchandising, and purchasing skills.
- Developed a training plan for employees to ensure they understand sales skills and brand image maintenance skills, helping stores in the chain achieve consistency based on the company's common standards
- Analyzed sales reports from the stores to manage inventory turnover and optimize selling opportunities tailored to each store.
- Conducted bi-monthly trips to Hanoi and Da Nang to train the staff on product knowledge, visual merchandising, and sales skills, while also assisting stores in addressing operational issues.
Store Manager
Imex Pan Pacific Group
03.2016 - 05.2020
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Supervisor
Openasia Group
11.2020 - 11.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Provide a specific plan to achieve monthly revenue and contingency measures for cases of revenue decline
- Stick closely to the daily sales plan and provide attentive care to each customer to achieve good sales results
- Complete the tasks assigned by superiors with good results in a timely and reasonable manner
- Enhance sales by building a customer system with comprehensive information and continuously seeking new customers
Store Manager
Openasia Group
12.2022 - 04.2024
- Provide specific strategies for each individual to achieve sales targets, closely monitor sales situations to have timely plans for each emerging case
- Communicate with the sales team after each sales shift to reinforce and share the best sales methods
- Guide and train employees on sales skills and customer care
- Develop a detailed sales plan for each specific time period
- Understand the merchandise, analyze sales and inventory figures to develop the best sales plan
- Manage and tightly control inventory to minimize the risk of loss
- Closely monitor the staff team to provide support and offer solutions for their work
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Work and develop based on the standards set by the company
- Ensure that the store's sales always meet the highest level
Education
Electronics Industry
Cao Thang Technical College
04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Store operations
Operations management
Problem-solving
Staff management
Friendly and positive
Inventory management
Team leadership
Timeline
Store Manager
Openasia Group
12.2022 - 04.2024
Supervisor
Openasia Group
11.2020 - 11.2022
Store Manager
Imex Pan Pacific Group
03.2016 - 05.2020
Visual Merchandise Manager
Maison Joint Stock Company
02.2013 - 02.2016
Store Manager
Maison Joint Stock Company
01.2011 - 01.2013
Visual Merchandiser
Maison Joint Stock Company
12.2008 - 12.2010
Electronics Industry
Cao Thang Technical College
04.2001 -
Similar Profiles
Muhammad FaizalMuhammad Faizal
Senior Accountant at Taza Company Ltd (A Saudi Closed Joint Stock Company)Senior Accountant at Taza Company Ltd (A Saudi Closed Joint Stock Company)
Ashraf ElshamyAshraf Elshamy
Senior Project Manager at Experience Al Rashid Trading & Contracting Company (Closed Joint Stock Company) logo Al Rashid TradSenior Project Manager at Experience Al Rashid Trading & Contracting Company (Closed Joint Stock Company) logo Al Rashid Trad
LE DANG HIEULE DANG HIEU
Risk Management, Process and Compliance Manager at CITIGYM DEVELOPMENT AND INVESTMENT SERVICES JOINT STOCK COMPANYRisk Management, Process and Compliance Manager at CITIGYM DEVELOPMENT AND INVESTMENT SERVICES JOINT STOCK COMPANY