Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bui Phuong Thao

Hanoi,HN

Summary

Detail-oriented food and beverage with experience in buffet restaurants, banquets, and bars at a 5-star resort in Italy. Proven ability to deliver service while adapting to high-pressure environments. Eager to contribute and passion for learning at The Broadmoor, aiming to enhance guest experiences through outstanding hospitality.

Overview

1
1
year of professional experience

Work History

Server Assistant

Chia Laguna
Cagliari, Italy
06.2024 - 10.2024
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Took orders from customers accurately and in a timely manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Carried appetizer and drink trays around events, and maneuvered around guests and furniture without spilling in a banquet of 500 people.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.

Cashier

Cat Tien Tea Shop
Hanoi
05.2023 - 09.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.

Education

Tourism And Hospitality Management

Hanoi University
Nguyen Trai, Trung Van, Hanoi

Skills

  • Cleaning and sanitizing
  • Ordering procedures
  • Dish preparation
  • Table bussing
  • Bar service
  • Food running
  • Banquet service
  • Buffet setup and takedown

Languages

English
Upper Intermediate (B2)
B2
Italian
Beginner
A1

Timeline

Server Assistant

Chia Laguna
06.2024 - 10.2024

Cashier

Cat Tien Tea Shop
05.2023 - 09.2023

Tourism And Hospitality Management

Hanoi University

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Bui Phuong Thao