Binh Tran

Business Analysis and Solution Development.

• Partnered with stakeholders to analyze and translate business needs into technical solutions.
• Designed and implemented system workflows and user-friendly IT solutions to enhance operational efficiency.
• Collaborated with global teams to develop and review Change Requests for system updates and improvements.

Project Management.

• Led IT components of multiple expansion projects, including new store openings and infrastructure setups.
• Managed project timelines, budgets, and vendor coordination to ensure successful delivery.
• Drove system implementation projects from discovery to adoption, delivering on time and within scope.

Production Support.

• Oversaw application support for key business processes, resolving incidents promptly to minimize downtime.
• Administered IT systems, ensuring compliance with global security standards, and performance benchmarks.
• Created comprehensive documentation, SOPs, and training materials for end users, and IT teams.

IT Infrastructure and General Support

• Managed IT infrastructure, including networking (Cisco Certified Network Associate), Windows/Mac systems, and Office 365.
• Supervised asset management, procurement, and vendor relationships to maintain optimal IT operations.
• Ensured high availability of network and system resources across HQ, warehouses, and stores.

Key Achievements:

• Implemented disaster recovery solutions, achieving 99.9% system uptime.
• Standardized IT processes, reducing response time for user support by 30%.
• Successfully managed over 15 new store openings, handling IT setup, and operational readiness.
• Assisted customers with password resets, account unlocks, and security settings adjustments.