Summary
Experiences in B2B sales/Key Account Management; Having knowledge of logistics (import-export/trucking supply); Successful at handling multiple projects and consistently meeting deadlines under pressure. Having knowledge of accounting process. Skill in regulatory reporting and accounting operations. Proficient in supplying quick responses to administration from internal management and clients.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Community Operations Specialist
TDCX THAILAND
12.2024 - 07.2026
- Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy.
- Assist users and help resolve inquiries empathetically, accurately and on time.
- Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content.
- Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
- Recognize trends and patterns, escalating any issues outside company policy to the global team.
- Ensure confidentiality, security, integrity and privacy of data as top priority.
Key Account Management
ECOTRUCK TECH JSC
08.2022 - 11.2024
- Responsible for sales target assigned by Manager monthly.
- Develop and maintain relationships with customers and build up potential customers.
- Work with vendors for the best price of supplies.
- Identify and analyze customer needs and develop sales proposal based on the company pricing strategy.
- Support customers to solve any problems that occur.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Do the reports monthly and quarterly.
Account Management
KNV Global
09.2019 - 04.2022
- Supported Sales Manager in managing and controlling full cycle of B2B sales process, ensuring alignment with customer needs.
- Contract negotiations with customers.
- Prepare sales contracts, process, and manage delivery schedule.
- Resolved issues by negotiating solutions between customers and suppliers, enhancing satisfaction and maintaining strong relationships.
- Respond to inquiries from clients and offer guidance.
- Discuss pricing, shipping schedules, and other requirements with suppliers (domestic and overseas) and rectifying discrepancies.
- Logistics related performance which focuses on import & export process (handling, checking shipping documents such as invoice, packing list, C/O, B/L…).
- Manage payments for suppliers, Monitoring customer's debit, debt, and payment.
- Compiled internal sales reports to provide insights on performance and inform strategic decisions.
- Managing day-to-day transactions; recording office expenditures and ensuring these expenses are within the set budget.
- Assisting the OM and senior accounting staff with various tasks, including preparing budgets, records, and statements.
Sales B2B
Golden Lion Co., Ltd.
05.2018 - 06.2019
- Communicate and handle customers' requirements to factories and parties concerned to make sure the production is accurate with requested details.
- Collaborated with customers to discuss fabric, pattern, and construction samples, ensuring clear understanding of requirements.
- Monitored production progress to ensure timely completion of orders.
- Resolved production issues quickly to minimise delays and ensure timely order fulfilment.
- Managed patterns, cutting, and sewing, resolving issues during sample production to maintain quality standards.
- Work with Design Department to design and sample following customer's requests.
Operations Account Assistant
Viet Data Co., Ltd.
09.2015 - 03.2018
- Account management assistance: Preparing financial documents such as invoices, bills, and accounts payable and receivable.
- Assisting with budgets; completing bank reconciliations; Processing business expenses.
- Verified account balances and rectified discrepancies.
- Managing day-to-day transactions; recording office expenditures and ensuring these expenses are within the set budget.
- Assisting the OM and senior accounting staff with various tasks, including preparing budgets, records, and statements.
- Administrative assistance: Directly support the Head of Operations in day-to-day scheduling, managing travel, and liaising between departments.
- Prepare materials for meetings and special events.
- Initiated and processed organisational records to ensure up-to-date information management.
- Support the creation and implementation of new approaches to file management and day-to-day operational processes.
- Executed tasks to enhance operational efficiency.
Education
Bachelor's degree - Commercial Law
01-2015
Skills
- Customer relationship management
- Microsoft Office proficiency
- Problem solving
- Good Negotiation
- Detail-oriented
- Bilingual communication
- Team and independent work
- Communication skills
- Willingness to learn
- Calm under pressure
Languages
English
Upper Intermediate
B2
Certification
TOEIC, 685/990 (2015)
Extra Activities
- Charity: blood donation every 3 months, organ donation registration
- Other activities: trekking, meditation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Operations Specialist - TDCX THAILAND
12.2024 - 07.2026
Key Account Management - ECOTRUCK TECH JSC
08.2022 - 11.2024
Account Management - KNV Global
09.2019 - 04.2022
Sales B2B - Golden Lion Co., Ltd.
05.2018 - 06.2019
Operations Account Assistant - Viet Data Co., Ltd.
09.2015 - 03.2018
HCMC University of Law - Bachelor's degree, Commercial Law