Beatriz Alves
Front Of House
Cairns
Summary
Energetic and dependable hospitality worker, with a passion for creating welcoming and efficient environments. I understand customer service excellence and operational efficiency, which is complemented by skills in team coordination and problem-solving. Always prioritizing positive guest experiences and a thriving/cooperative work atmosphere.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Front of House/Supervisor
Baest
03.2023 - 06.2024
- Ensured customer satisfaction by providing attentive service, providing advice on both food and wine/beverage options and addressing concerns promptly.
- Coordinated private events at Baest, including live music nights, wedding dinner celebrations, companies´ events and other special themed events.
- Promoted to Supervisor in January 2024, overseeing operations and service, galvanizing the team, training new team members, executing daily service reports and doing the daily financial closing.
Various Hospitality Roles
WorldPackers
05.2022 - 10.2022
- Worked in diverse roles across Latin America, gaining valuable experience in promoting events, bartending, receptionist and engaging with diverse audiences
- Self-motivated, with a strong sense of personal responsibility. Ability to learn quickly and adapt to new situations.
Event Staff
PeoplTemp
07.2021 - 02.2022
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Supported catering staff in providing quality food service for guests during events, maintaining cleanliness and organization.
Waitress
A Cevicheria
07.2021 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Science - Economics
Nova School of Business And Economics
Lisbon 05.2018 - 06.2021
Skills
Strong Communication and Interpersonal Skills
Guest relations
Event Organization
Strong Management Skills
Reservation management
Multilingual
Timeline
Front of House/Supervisor
Baest
03.2023 - 06.2024
Various Hospitality Roles
WorldPackers
05.2022 - 10.2022
Event Staff
PeoplTemp
07.2021 - 02.2022
Waitress
A Cevicheria
07.2021 - 12.2021
Bachelor of Science - Economics
Nova School of Business And Economics
05.2018 - 06.2021
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