Bang Nguyen

• Support CS managers (Robin, Patrick and James) during Management change
• Continously support domestics and international customers (Vietnam, Malaysia, India and Thailand)

• Successfully maintained Customer Support operations and customer satisfaction during the Orbotech-KLA integration period despite significant organizational, personnel, and management changes.
• Contributed to operational excellence through workforce planning, skills development initiatives, and service performance monitoring.

• Built broad technical expertise across multiple product families, enabling support of diverse customer environments and business-critical manufacturing operations.
• Led coordination efforts for complex customer escalations requiring engagement from multiple internal organizations and technical experts.
• Developed and mentored junior engineers, accelerating technical readiness and improving team effectiveness.

• Transitioned into a Field Service Engineering role, providing advanced technical support and developing deep expertise in industrial measurement technologies. Based on growing technical competency and customer-facing effectiveness.

• Developed technical sales capabilities and gained valuable insight into customer business needs, value creation, and commercial success drivers.

Development Engineer (Fujitsu Computer Parts Vietnam) | 2005 – 2008

Built a strong engineering foundation in PCB manufacturing processes and advanced imaging technologies, including participation in one of Vietnam's earliest LDI implementations.