BAN DUC SANG
Guest Relation Officer
The Manor, Le Van Lai, Nam Tu Liem,Hanoi
Summary
I aspire to build a long-term career in the luxury hospitality industry, where I can elevate guest experiences through personalized, detail-oriented service. With a strong sense of aesthetics, cultural awareness, and emotional intelligence, I'm confident in my ability to create lasting impressions and deliver memorable moments that reflect the highest standards of excellence.
As a professional with two years of experience in the luxury hotel industry, one of the most defining moments in my journey was becoming a Lounge Butler at the JW Marriott Hanoi. During my time there, fueled by a natural sense of empathy and a deep passion for service, I brought luxury to life in my own distinctive style - creating meaningful, lasting impressions for our most valued guests. For me, work is more than a responsibility - it's a journey of growth, and at every step, I strive to shine and leave a genuine impact wherever I go.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
8
8
Languages
Work History
Lounge Butler
JW MARRIOTT HANOI
Nam Tu Liem, Hanoi
09.2023 - 10.2024
- Delivered bespoke guest services, ensuring a luxurious and personalized experience for all clientele.
- Collaborated with various hotel departments to efficiently fulfill guest requests, from in-room dining to event coordination.
- Helped the check-in and check-out process while providing concierge support to enhance overall guest satisfaction.
- Anticipated and catered to individual guest preferences, fostering loyalty and repeat visits.
- Maintained the highest standards of service and confidentiality, particularly for VIP and long-stay guests.
Bartender
MERITEL HOTEL&SPA HANOI
Hoan Kiem, Hanoi
03.2023 - 09.2023
- Provided excellent customer service in a fast-paced environment.
- Managed orders, handled payments, and ensured timely service.
- Collaborated with team members to improve service speed and efficiency.
- Maintained accuracy in transactions and assisted in training new staff.
Waiter/ Bartender
HANOI TACOS BAR
Tay Ho, Hanoi
01.2021 - 01.2022
- Prepared and served cocktails and beverages to hotel guests, ensuring exceptional service.
- Managed bar inventory and restocked supplies for smooth operations.
- Collaborated with staff to maintain a seamless guest experience during peak times.
- Created signature cocktails and maintained a clean, safe work environment.
Education
High School Diploma -
Bao Lac Town High School
Cao Bang 03.2017 - 05.2020
Bachelor - Tourism And Hospitality Management
University of Social Sciences And Humanities Hanoi
Hanoi 09.2020 - Current
Skills
- VIP Client Service & Relationship Building
- Personalized Service
- Cultural Sensitivity
- Luxury Hospitality Standards
- Anticipatory Service
- Teams Work
- Crisis Management
- Professional Grooming & Presence
- Attention to Micro-details
- Feedback Handling & Guest Recovery
Reference
CASEY HUONG
FRONT OFFICE MANANGER - JW MARRIOTT HANOI HOTEL
Email : Huong.le@marriott.com
Awards
Griffin Award - JW MARRIOTT HANOI - June 2024
Timeline
Lounge Butler
JW MARRIOTT HANOI
09.2023 - 10.2024
Bartender
MERITEL HOTEL&SPA HANOI
03.2023 - 09.2023
Waiter/ Bartender
HANOI TACOS BAR
01.2021 - 01.2022
Bachelor - Tourism And Hospitality Management
University of Social Sciences And Humanities Hanoi
09.2020 - Current
High School Diploma -
Bao Lac Town High School
03.2017 - 05.2020
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