Argen Mamytbekov
Summary
Dynamic and customer-focused professional with extensive experience at Marina Resorts & Club, excelling in delivering exceptional service and managing high-pressure situations. Proven ability in multitasking and utilizing reservation systems to enhance guest experiences. Strong communicator with a keen eye for detail, committed to fostering positive relationships and driving repeat business.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Marina Resorts & Club
07.2023 - 11.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Coordinated with kitchen and waitstaff to facilitate smooth service flow during peak hours.
- Provided excellent customer service, addressing guest inquiries and concerns efficiently.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Hotel Front Desk Clerk
Akra
05.2021 - 10.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries, providing exceptional customer service and accurate information.
- Processed reservations using hotel management software, maintaining up-to-date records.
- Coordinated with housekeeping and maintenance to address guest needs promptly.
- Handled cash transactions securely and accurately during daily financial reconciliations.
- Implemented efficient check-in procedures, reducing wait times for guests significantly.
- Resolved guest complaints effectively, enhancing overall satisfaction levels.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
- Maintained lobby area cleanliness and organization, creating welcoming environment for guests.
Sales Associate
St Lama Leather
04.2020 - 11.2021
- Engaged customers through product knowledge and exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Assisted in visual merchandising to maintain an attractive storefront and drive sales.
- Collaborated with team members to achieve store sales goals and improve overall performance.
- Analyzed sales trends to recommend adjustments in inventory and promotional strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Antalya Kaş Mesleki Ve Teknik Anadolu Lisesi
Antalya Kaş05-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
Timeline
Restaurant Hostess
Marina Resorts & Club
07.2023 - 11.2023
Hotel Front Desk Clerk
Akra
05.2021 - 10.2022
Sales Associate
St Lama Leather
04.2020 - 11.2021
High School Diploma -
Antalya Kaş Mesleki Ve Teknik Anadolu Lisesi