ANUBHAV PAHWA
Ho Chi Minh City,SG
Summary
With over 9 years' experience as a Business Analyst, I have honed expertise in Requirements Elicitation, analysis, and comprehensive documentation, Stakeholder Management, and Agile methodologies. Salesforce, LOMA, CSPO, CSM, and UiPath certified. I believe in a result-oriented approach in order to contribute significantly to the organization's growth by understanding the business and delivering high quality projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Sun Life
04.2022 - Current
- Led multiple discovery initiatives with diverse business partners to map out their existing business processes to provide better system-based solutions that increase efficiency and reduce costs
- Led business requirement gathering efforts for 5 major Salesforce development projects, ensuring comprehensive documentation and stakeholder alignment
- Worked on identifying and finalizing scope, created roadmaps, and provided recommendations for MVPs on multiple complex Salesforce projects
- Created robust documentation such as Process flows (As-is and To-be), Epics, Features and User Stories
- Continuously led backlog refinement sessions while ensuring backlog health and parallelly working on 3 different projects and driving business requirements elicitation sessions
- Worked with the design and development teams to create prototypes and lead demos with business stakeholders
- Engaged in and led efforts to develop and execute testing, and user training along with user manual creation
- Drove User Acceptance Testing for critical releases, achieving a high pass rate on first attempt by creating detailed test cases and coordinated with QA teams
- Optimized product backlog by prioritizing high-impact features, achieving a greater customer satisfaction
Manager - Digital Transformation & Solutioning
EXL
07.2021 - 04.2022
- Undertook Business process management projects and identified opportunities for workflow integration, RPA, and OCR, in order to streamline and automate business processes for clients
- Conducted client workshops for understanding project requirements and suggested solutions that best suited the needs of the project and client
- Created roadmaps for the digital transformation journeys of assigned clients
- Translated client's requirement into project artifacts and documents - PDD, Opportunity assessment document, BRD, User stories, Test cases
- Facilitated scrum ceremonies - Daily scrum, Backlog Refinements, Sprint Planning, and Retrospectives
Business Analyst - RPA
Optum Global Solutions (United Health Group)
05.2016 - 07.2021
- Analyzed business processes to identify automation opportunities while assessing automation feasibility by detailed walkthrough sessions with business SME's
- Defined the size and complexity of projects and provided estimated development timelines and cost
- Worked on the CBA in order to define the benefit related to the project
- Performed In-depth analysis and translated stakeholder and business requirements into different tangible deliverables such as functional specifications, user stories, business models using UML diagrams- Use Case, Activity diagrams in MS Visio - L2 and L4 As-Is and To-Be process flow diagrams
- Actively collaborated with stakeholders for process download and capturing requirements to create project-related documents such as PDD, BRD, FSD, SDD and writing test cases
- Created and maintained Product Backlog, including Features, and User Stories
- Minimized Time to Value (TtV) in order to realize business value as early as possible
- Facilitated Scrum ceremonies such as daily scrum, backlog refinement, sprint planning, and retrospectives
- Provided multiple knowledge transfer sessions and demos to the scrum team in order to ensure complete understanding of the project
- Coordinated multiple levels of testing
Managing Partner
Entrepreneurship
07.2014 - 05.2016
- Hands-on experience of launching and successfully running a cloud kitchen with no prior experience in the F&B industry
- Handled sourcing and procurement, Vendor management, Contract negotiations
- Managed Operations, Marketing, Branding, Menu management, and ODC
- Achieved a turnover of over 50 lacs annually
- Increased revenue by 20% YOY with successful promotional strategies and reductions in costs
- Reduced labor costs by 25% by reworking schedules, operations standards and workflow
- Ensured smooth functioning of day-to-day functions including scheduling, foodservice and upholding excellent customer service
Management Trainee
Aditya Birla Retail Ltd.
06.2013 - 06.2014
- Sales forecasting & budgeting of CDIT (Consumer Durables & IT) for Pan-India Hypermarkets
- Data analysis, defining targets & driving sales for all Hypermarkets
- Maintaining a direct store delivery model for consumer durables and IT products for 14 hypermarkets pan India
- Vendor management, Margin negotiations, along with efficient inventory controlling to ensure the fullness of retail selling space at all times
- Planning and execution of the entire SKU assortment for CDIT to maximize sales and minimize the dump
Education
PGDM, Marketing
ISBM
Pune (India)04-2013
B.E. (Electronics & Instrumentation)
ITM
Gurugram (India)03-2010
Skills
- Agile methodologies
- Salesforce
- Requirements Gathering
- Product Backlog Grooming
- Stakeholder Management
- Project Documentation
- Change Control Management
- BPMS
- RPA
- User Stories
- UAT
Certification
- Appian Foundation Course
Appian - August 2021
- CSPO
Scrum Alliance - Aug 2020
- CSM
Scrum Alliance - Feb 2018
- Business Analyst UiPath
Ui Path - Feb 2018
- Salesforce Certified Business Analyst
- FLMI Level-1 (LOMA 281 and LOMA 291)
TOOLS
- Salesforce
- Jira
- CA Agile Central
- MS Visio
- Ui Path
- Pega
- Appian
USA B1/B2 Visa valid till Jan-2028
Accomplishments
- Lead Business Analyst on Award-Winning Project
- Top Performer in Agile Process Adoption
- Successful Project Deliveries
- Efficient Backlog Management
Acted as the lead business analyst on a project recognized for Salesforce.
Played a pivotal role in leading my team's shift to Agile, resulting in improved project turnaround times.
Consistently ensured the successful rollout of new Salesforce features for the business users, leading to an increase in user engagement.
Optimized and managed product backlogs across 3 teams, contributing to a significant increase in development speed.
Timeline
Senior Business Analyst
Sun Life
04.2022 - Current
Manager - Digital Transformation & Solutioning
EXL
07.2021 - 04.2022
Business Analyst - RPA
Optum Global Solutions (United Health Group)
05.2016 - 07.2021
Managing Partner
Entrepreneurship
07.2014 - 05.2016
Management Trainee
Aditya Birla Retail Ltd.
06.2013 - 06.2014
PGDM, Marketing
ISBM
B.E. (Electronics & Instrumentation)
ITM
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