An Thuy Nguyen

• Managed product roadmaps, aligning with company and client's business goals and ensuring timely delivery of key features.
• Led cross-functional teams for successful product launches.
• Leveraged Agile methodologies for efficient project management and rapid iteration cycles.
• Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
• Streamlined internal processes by implementing best practices in product management, increasing team efficiency and productivity.
• Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
• Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.

• Brand Leader/Product Owner with full responsibility in product strategy, roadmap and design (hands-on wireframing and prototyping).
• Work across functions for Product Development (SaaS/applications/e-com Store/...), Product Marketing and Communication plan
• All aspects of project management for medium to large-scale projects including process improvement and marketing launches
• Create and maintain comprehensive project & product documentation including functional specifications, user stories, and acceptance criteria, training materials, release notes, and handle customer communication plan. Ensure smooth business implementation during launch, prioritize and validate potential dynamic materials
• Develop a detailed project plan and timeline to track progress
• Simultaneously manage the day-to-day execution of reporting and planning tasks of keeping projects on-track and think “big-picture” to drive toward strategic goals
• Efficiently use and assign resources and human capital to projects
• Clearly assign responsibility for tasks and decisions for software development
• Work cross-functionally with other divisions globally, balance among different individuals and personalities to ensure successful software development and completion of projects/product development
• Balance between technical requirement and business acumen
• Lead projects to improve reliability, security and performance of websites/ and the data feeds that support them
• Overall risks management from compliance, technical and business aspects

Account Manager
• Communicate with leads and clients to define their needs and the scope of work of the projects

• Build & maintain strong relationships with key/strategic clients

• Collaborate with internal departments in order to succeed in the projects

• Collect and analyze information about client needs and expectations

• Overall project risks management, communicate and give suggestions for solution to all stakeholders involved

Project Manager

• Determine/define project scope and objectives along with involved platforms/ technologies

• Plan for project budgeting, project financial management, and resource allocation needed to reach objectives and manage resources in an effective and efficient manner

• Develop and manage a detailed project schedule, timeline and work plan

• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress

• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

• Utilize industry best practices, techniques, and standards throughout entire project execution

• Monitor progress and make adjustments as needed

• Measure project performance to identify areas for improvement

• Direct the development of market requirements for PayTV Products (OTT, Mobile TV, and other Telco VAS services such as Messaging Gateway, Data Access and Mobile Payment), including product strategy definition, requirements analysis, and pricing strategy.

• Develop market penetration strategy, including product positioning, product selling model, key selling points.

• Monitor competitive activity, and identify growing customer needs. Interact with IT, Content, Commercial… to enhance product features and advantage.

• Lead business plans with joint Departments.

• Drive internally the Customers’ needs, specifications to ensure customer satisfaction while maintaining the company’s business objectives and profitability.

• Overall responsibility for product line revenue, growth and profitability targets.

• Be responsible for the distribution of MINT Prepaid, a global prepaid card that allows users to make payments for online games and services.

• Work with payment partners, distributors in different regions worldwide to explore partnership opportunities and to expand MINT Prepaid's coverage globally.

• Actively identify prospects who can be distribution partners and develop working relationships that turn into revenue for both clients and Paymentwall.

• Actively inspect clients' business model to better cater to their needs.

• Actively find key-person contacts (C-level, Top Manager), building a customer base.

• Attend industry conferences and meetups, and schedule in-person presentations and meetings, find innovative ways to utilize personal social network to find contacts in a quality manner.

• Work with the other teams in the company to maximize revenues for clients, optimize the payment options and advertising revenues and usability.

• Work with Payments team to establish a business relationship with payment systems, distribution partners and Telco partners worldwide.

• Work with Marketing team and Website team to support resellers and distributors with co-branding campaigns for Marketing and Advertising.

• Help clients with the assistance of merchant support and integration team.

• Analyze customer wants, needs, and behaviors through surveys, usability studies, and other research in customer experience.

• Identify and challenge any negative effects on the Customer Experience prior to new launches and improvement projects

• Proactively manage large scale customer impacting issues and root cause resolution

• Control support quality of support team

• Implement email marketing campaign to support Marketing Team

• Monitor and improve support infrastructure (forum, e-ticket systems, chat and others)

• Monitor quality product documentation

• CRM management

• Responsible for customer retention rate

• Design and improve the entire product's front-end through innovation.

• Responsible for stakeholder, designer and developer relationship.

• Work alongside developers ensuring the highest standard of UX.

• Build and follow product roadmap.

• Build and execute marketing campaigns.