Anna Le
Medical Student
Yokine
Summary
Conscientious and detail-oriented second-year Curtin medical student with extensive experience in fast-paced settings involving customer interactions and patient communications. Successful in establishing rapid rapport in identifying the concerns and ideas of patients from diverse cultural backgrounds, age brackets, genders, beliefs etc. Skillful at time-management, organisation and teamwork in ensuring the smooth running of the workplace whilst collaborating with team members with a multitude of different expertise and ways of communication, to create a safe environment for patients. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Optical Dispensing Assistant
OPSM
12.2021 - 03.2022
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Assisted with insurance and Medicare questions, eligibility and prior authorizations of medications and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Acquainted patients with procedures and explained purpose of testing to establish consent and informed decisions.
- Coordinated patient scheduling, monitored positive and efficient patient flow throughout, encouraging more efficient operations and boosting patient satisfaction as well as safety.
- Conducted initial procedures to promptly gather data and identify patient presentation and concerns to aid in the optometrist's consultation, whilst establishing reassurance and rapport.
- Developed excellent time management skills in scheduling, arranging, preparing and finalising patient's consultation appointments.
Retail Sales Assistant
Carmen Jewellers
12.2021 - Current
- Demonstrated excellent communication skills including verbal, non-verbal, written, visual and listening skills between team members of various expertise to address unique customer concerns.
- Provided accurate and suitable production information to assist in informed decision-making.
- Assisted queries with prompt and compassionate support in-person and via telephone and email.
- Formed rapid rapport in understanding customer concerns to establish suitable courses of actions.
English and Maths Tutor
Kumon
12.2020 - 04.2022
- Demonstrated excellent communication skills including verbal, non-verbal, written, visual and listening skills between team members of various expertise to address unique customer concerns.
- Provided accurate and suitable production information to assist in informed decision-making.
- Assisted queries with prompt and compassionate support in-person and via telephone and email.
- Formed rapid rapport in understanding customer concerns to establish suitable courses of actions.
Education
Bachelor of Medicine/Bachelor of Surgery -
Curtin University
02.2022 - Current
Skills
Patient rapport building skills
undefinedAffiliations
2023 Korean Cultural Club's Head of Culture
Director of Social Media for Curtin's Surgical Students' Association
Curtin Association of Medical Student's Ball Gala Convenor
Certification
First Aid Certificate
Timeline
Mental Health First Aid Certificate
05-2023
Bachelor of Medicine/Bachelor of Surgery -
Curtin University
02.2022 - Current
First Aid Certificate
02-2022
Optical Dispensing Assistant
OPSM
12.2021 - 03.2022
Retail Sales Assistant
Carmen Jewellers
12.2021 - Current
English and Maths Tutor
Kumon
12.2020 - 04.2022
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