ANH MINH NGUYEN

Manage a team of 10 employees, accountable for end-to-end operation of 400+ LiveBank – TPBank Digital Branches, from budgeting to execution:
- Conducted data synthesis and analysis of business results and market information to develop plans for LiveBank network expansion and evaluate the business potential of new locations, contributing to network growth (400+ LiveBank in the end of 2022) while optimizing costs.
- Established a database of operational costs to analyze and develop a suitable budget for operational activities, contributing to a 20% reduction in operational costs.
- Analyzed customer experience data to identify areas for improvement and developed strategies to enhance service quality, contributing to an increase in transaction volume. This effort contributed to LiveBank conducting over 10 million transactions in 2022.
- Prepared monthly reports on LiveBank network expansion, service quality, and operational costs for CEO and board members' review.
- Developed LiveBank operational processes and procedures to ensure efficient and effective operations.

- In charge of LiveBank network expansion strategies and conducted business analysis to identify new market opportunities, resulting in an increase in the number of LiveBank branches from 20 to over 200.
- Led the coordination of relevant units and oversaw the testing of new LiveBank features, contributing to the successful launch of innovative features such as fingerprint and facial recognition for cash withdrawals and deposits, instant card issuance, ...
- Drafted legal documents and worked with regulatory bodies to address legal issues related to LiveBank's operations.

- Managed a portfolio of 300+ existing customers and successfully developed 50+ new customers.
- Coordinated with other departments to monitor and address service-related issues, ensuring high levels of customer satisfaction.
- Achieved over 5 billion in revenue through effective customer relationship management and collaboration with cross-functional teams.

- Develop strategic plan to maintain and expand potential partnerships for VPBank card's ecosystem.
- Maintain and support 700+ partners to achieve partnership efficiency.
- Organize 10+ promotion campaigns for VPBank cards.