NGUYEN HOANG ANH HUY
Product Owner
Ho Chi Minh City
Summary
I am a proactive and detail-oriented IT Business Analyst with approximately one year of experience, having contributed to both internal and client-facing projects. With strong communication, time management, and critical thinking skills, I work effectively in teams and am capable of handling multiple tasks under pressure. I have experience in analysing customer requirements, modelling business processes using BPMN and flowcharts, and transforming business models into visual diagrams. I am proficient in creating wireframes to quickly demo product concepts, as well as supporting the development of User Stories and FDD. I look forward to long-term growth with the company and delivering effective, practical solutions.
Overview
3
3
years of professional experience
Work History
Business Analyst
Flashtech
01.2024 - 01.2025
- Participated in requirement elicitation sessions with the senior BA to gather and analyse client requirements.
- Documented and maintained business artefacts including User Stories, FDD, and BPMN diagrams for projects.
- Designed wireframes and mockups to support user interface discussions and product demos.
- Conducted domain research to understand business logic and operations of ongoing projects.
- Managed and tracked Change Requests (CRs) using the company's standardised templates and workflow.
- Communicated with stakeholders to ensure alignment and smooth handover of requirements.
Business Analyst
KPFS
01.2023 - 01.2024
- Collaborated with cross-functional stakeholders to gather and elicit business requirements through interviews and workshops.
- Documented comprehensive project deliverables including Business Requirement Document (BRD), Functional/Non-Functional Requirements (FR/NFR), System Requirement Specification (SRS), User Stories
- Designed wireframes and interactive prototypes to visualize system functionality and user flows for the Warehouse Management System.
- Developed and maintained a Change Request (CR) process to assess and manage major change impacts on project scope and timeline.
- Built a stakeholder engagement plan to effectively manage communication, expectations, and involvement throughout the project lifecycle.
- Facilitated workshops and conducted one-on-one interviews to extract detailed insights into warehouse operations and logistics pain points.
- Acted as a liaison between technical and non-technical teams, ensuring clear understanding of project goals, requirements, and constraints.
- Addressed inquiries from internal stakeholders and clarified requirements throughout development and testing phases.
- Worked closely with developers and testers to support system design, clarify use cases, and validate solutions during UAT.
Freelance Marketers
Facebook, Upwork
01.2022 - 01.2023
- Developed Facebook ad copy using persuasive copywriting techniques to drive audience engagement and lead generation.
- Conducted product research and created tailored marketing plans based on market insights.
- Managed and optimized Facebook Ads and implemented basic Google SEO strategies to improve online visibility.
- Ran A/B tests to measure responsiveness of marketing strategies and adjusted campaigns accordingly for better performance.
- Created detailed customer personas and designed marketing strategies aligned with target audience behaviors.
- Conducted competitive research on both direct and indirect competitors to refine positioning and content approach.
- Managed campaigns for various clients that consistently exceeded sales goals.
Education
BACHELOR OF BUSINESS - ADMINISTRATIONS
GREENWICH VIETNAM
ITBA Fundamentals - undefined
MINDX VIETNAM
Skills
- Effective communication
- Time Management
- Teamwork
- Critical Thinking
- Customer needs analysis
- Multitasking
- Wireframe and Mockup Design
- SQL
- Use case diagram
- User stories
- Figma
- SRS, BRD, FRD
- Non-functional requirements management
- English (efficiency in work)
Timeline
Business Analyst
Flashtech
01.2024 - 01.2025
Business Analyst
KPFS
01.2023 - 01.2024
Freelance Marketers
Facebook, Upwork
01.2022 - 01.2023
ITBA Fundamentals - undefined
MINDX VIETNAM
BACHELOR OF BUSINESS - ADMINISTRATIONS
GREENWICH VIETNAM
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