Photography: products, daily life, portraits
Hi, I’m
Anh Pham
Student
Hanoi
Nothing changes...if nothing changes
Summary
A persistent student pursuing higher education in university while taking up countless paid courses and free ones to arm my expertise with updated skills and knowledge in business and marketing. As I strive to define myself in those fields, I aim to leverage all I learned into works with high results.
Overview
5
years of professional experience
1
year of post-secondary education
3
Certifications
3
Languages
Work History
MasterTanHanoi
Customer Service Manager
02.2020 - Current
Job overview
- Resolve customer complaints while prioritizing customer satisfaction and loyalty
- Leverage sales expertise to promote products and capitalize on upsell opportunities
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques
- Handle day-to-day customer contact via phones, faxes, and emails
Edutalk.JSCHanoi
Sales Manager
05.2019 - 11.2020
Job overview
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Handled customer relations issues, maintained relationships with customers
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
Education
Foreign Trade UniversityHanoi, Vietnam
from French For Business
10.2021 - Current
Skills
#1 Communication skills Active listening, Giving&Receiving feedbacks
undefinedAccomplishments
- Drove record-high sales that elevated the store's ranking in Tripadvisor from #4 to #1
- Composed Packing products' guide, General regulations, and other paper's work
- Charged of organizing eye-catching products display
- Successfully recruited and trained about 20 new sales intern
- Supervised team of 5 staff members
Certification
BBA Scholarship at Solbridge, South Korea
Interests
Books: finance, technology, business, marketing, comic books
Timeline
Foreign Trade University
from French For Business
10.2021 - Current
BBA Scholarship at Solbridge, South Korea
06-2021
IELTS - 7.0
02-2021
Customer Service Manager
MasterTan
02.2020 - Current
Sales Manager
Edutalk.JSC
05.2019 - 11.2020
Bachelor Scholarship of Applied Hospitality & Tourism Management at PIHMS, New Zealand
05-2019
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