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Accomplished Senior Technical Support Engineer with a solid track record at UNISYS Inc, known for exceptional service delivery and customer satisfaction. Specializes in Dell enterprise hardware and incident management, demonstrating strong problem-solving skills that lead to substantial client savings. Experienced in troubleshooting software issues, managing databases, and implementing cybersecurity measures to maintain system integrity. Recognized for improving help desk response times and fostering positive client relationships through effective communication and teamwork.

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Reliable employee seeking any technical role position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Flexible Technical Support Engineer with 10+ years of experience helping clients maintain smooth operations. Expertise in managing Hyper-Converged Infrastructures, Dell PowerEdge servers, Linux, and designing comprehensive virtualization solutions leveraging VMware technologies (ESXi, vCenter, vSphere, vSAN, NSX, HA, DRS, FT, virtual networking, SDDC, VCF) and Microsoft Server environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

With 2.10 years of dedicated technical support experience at Dell Technologies, I bring a wealth of expertise in troubleshooting Windows systems, creating effective email templates, and analyzing data to identify root causes. I am committed to adhering to Business Unit Policies while providing empathetic customer engagement and delivering user-friendly solutions. My skills and experience make me a valuable asset for any role.

Anh Nguyen Viet

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Evizi
Da Nang

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Tek-Experts - Micro Focus
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Hanoi University

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Senior Technical Support Engineer

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Hanoi University

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