Hi, I’m
Anh Nguyen Viet
Support
Da Nang
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
years of professional experience
4
years of post-secondary education
Work History
EviziDa Nang
Senior Technical Support Engineer
07.2019 - Current
Job overview
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated with Dev teams to improve overall product quality.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Maintained response times to support business continuity.
Tek-Experts - MicrosoftHanoi
Senior Technical Support Engineer
05.2018 - 06.2019
Job overview
- Provided technical support for troubleshooting analytics and reporting issues.
- Handled escalations sent from team members, helped them to solve ongoing issues with different software solutions.
- Trained product and working process for new employees
Tek-Experts - Micro FocusHanoi
L1 Technical Support Engineer
05.2017 - 04.2018
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Gathered trend data from customer calls and interactions.
Education
Hanoi University
Bachelor from Information And Technology
09.2013 - 05.2017
Skills
Performance Optimization
Timeline
Senior Technical Support Engineer
Evizi
07.2019 - Current
Senior Technical Support Engineer
Tek-Experts - Microsoft
05.2018 - 06.2019
L1 Technical Support Engineer
Tek-Experts - Micro Focus
05.2017 - 04.2018
Hanoi University
Bachelor from Information And Technology
09.2013 - 05.2017
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