ANH NGUYEN

· Check sailing schedule and availability with the carrier. Request Booking with the carrier and receive Booking confirmation from the Carrier

· Confirm and check selling rates availability through Carrier or with the relevant Sales person

· Handling Export/Import documentations. Ensure Billing are accurate and no error

· Handled over 100+ export shipments to USA/EU/LATIN.

· Closely tracking shipment status of both LCL/FCL to assure customers are timely informed if any changes

· Communicate with shippers and oversea agents to receive and protect booking in advance

· Take care of old customers, maintain existing customers, and acquiring new customers

· Develop individual sales goals based on market research.

· Make report on the volume of imported and exported goods of the company on a weekly, monthly basis or at request.

· Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

· Accomplished sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products. And keeping over 90% target per quarter

· Assisting in training, customer service, product knowledge, and education, encouraging safe work practices, and a demonstrated commitment to our guiding principles and house rules

· Responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members

· Worked to achieve high customer satisfaction rates by providing optimal customer service and creative work.

· Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.