Alexandr Uriupin

Key Skills:
Provided technical support for platform users, assisting with issues related to
registration, account access, transactions, and security. Worked with both private
and corporate clients.

Main responsibilities and achievements:
• Prompt response to customer inquiries via live chat, email, and ticketing systems.
• Diagnosis and resolution of technical issues related to user accounts and
transactions.
• Assistance with KYC/KYB verification procedures.
• Support in setting up two-factor authentication and account recovery.
• Development and updating of the knowledge base for customers and internal
teams.
• Improved customer satisfaction by reducing response time and enhancing
communication.
• Financial analysis and transaction management
• Knowledge of AML / KYC principles
• Experience with cryptocurrency and fiat payment systems
• Technical and customer support (Live chat, CRM, ticket systems)
• Analytical thinking and incident resolution
• High attention to detail, responsibility, stress tolerance
• Working proficiency in English (B2)

In the position of Financial Manager, I was responsible for organizing and
controlling all financial operations of the company, managing client assets, as well as financial planning and reporting. The focus of the role was to ensure cash flow
stability, transaction transparency, and improved efficiency of internal processes.

Main responsibilities and achievements:
• Management of internal and client transactions in both fiat and cryptocurrency
systems (USDT, BTC, ETH, EUR, USD, etc.).
• Monitoring of funds across platforms and wallets, ensuring financial security and
compliance with AML/KYC policies.
• Preparation of daily, weekly, and monthly financial reports for management and
partners.
• Financial data analysis and development of proposals to optimize expenses and
increase liquidity.
• Participation in risk management, monitoring suspicious activities, and
cooperation with the compliance department.
• Automation of financial processes, reducing request handling time by 20% and
lowering the number of manual operations.
• Communication with banks, payment providers, and partners regarding
settlements.
• Advising clients on investment strategies, fund transfers, and financial security
issues.
• Control over the correct calculation of commissions, bonuses, and cashback for
users.
• Implementation of tools for internal audit and financial performance tracking.

Results:
• Increased efficiency in transaction processing and reporting through workflow
optimization.
• Reduced financial operation errors by more than 25%.
• Successfully contributed to scaling the payment infrastructure during client base
growth.