NGUYỄN THỊ XUÂN DUNG

Work History

P.DUSSMANN VIETNAM

01.2021 - Current

Drive development of business for assigned services (Catering, Cleaning, Facility Management) with comprehensive marketing strategy aiming at market leadership in Vietnam
Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Generation of pipeline and development of client base
Build and maintain long-term relationships with customers through effective key account management, including negotiations with key stakeholders and customers.
Understand and analyze competitor activities, local market trends as well as needs and ensure appropriate and competitive response
Manage and interpret customer requirements, anticipate issues and exceed their needs
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Work closely with global customers during customer audit process (ISO14000, ISO22000, HACCP, SA8000, SMETA): BOSCH, FIRST SOLAR, NESTLE, ABOTT, ..
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

THAO HA GROUP

01.2017 - 01.2021

Participate in running all activities at company, ensuring daily operation
Assessed risk, developed mitigation plans and monitored compliance with established protocols.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Established and finalized contracts with customers and strategic business partners.
Worked closely with organizational leadership and board of directors to guide operational strategy.

HTC GROUP

01.2015 - 01.2017

Develop business development strategy of whole system, build AOP and protect AOP in front of Board of members and Chairman of corporation
Together with a professional team to build business plans, event marketing communication plans, personnel & training plans .
After annual AOP is approved, together with team of specialized personnel to implement, develop roadmap to achieve plan, monitor implementation and adjust plan to suit actual situation
Be responsible for the system's P&L before the members' council and the chairman of the corporation
Set payroll for each facility, for each department of each facility, develop KPIs for each department
Develop accompanying products/services to maximize revenue
Participating in international fairs to introduce hotel system and working directly with domestic and foreign TO/TA/OTAs.
Make periodic reports on sales, marketing, customer care...
Supervised operations staff and kept employees compliant with company policies and procedures. Standardize processes at facility to ensure standards of services/products (room process, reception, restaurant, maintenance, payment ...)
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

BUSINESS STUDIES AND ASISSTANCE CENTER – BSA

01.2010 - 01.2015

Responsible for implementing corporate marketing and PR projects
Develop launch plan for new products or services: Identify needs, develop ideas, design programs, develop implementation plans
Build and manage teams for different projects simultaneously, define KPIs for teams and monitor implementation of entire project
Develop suitable partners/suppliers network for projects in different provinces throughout Vietnam (F&B ingredients, sound & lighting, design & printing, layout arrangement & setting-up..)
Created and managed social media campaigns to increase brand engagement.
Design and develop POSM / materials to launch new products, reinforce brand positioning and competitive advantage
Develop and manage relationship with communication agencies and newspapers for marketing & PR projects
Conducted market research to identify new opportunities and target markets.
Organizing series of fairs of High quality Vietnamese goods in Vietnam nationwide, fair for connecting in agricultural products and entrepreneurship from agriculture, fair for health and family, fair for technology - TECHFEST
Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Accompany with customers, economic experts, KOLs on market survey tours abroad, represent Vietnam to attend fairs.

ROYAL CITY RESTAURANT

01.2009 - 01.2010

Check list of tasks to be done daily, check raw material inventory
Coordinate with related departments to develop set of standards for assessing quality of food - drinks, service process, hygiene..
Coordinate with related departments to develop Marketing - Communication plans for restaurant and organize implementation when plan has been approved
Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
Directly meet and visit VIP customers, loyal customers who come to dine at restaurant to collect information about service quality
Observed cash handling and security procedures during shifts to recognize and address issues with staff.

5 STAR GOFT RESORT M'VACANCE GROUP

01.2008 - 01.2009

Check software, record guests for week, check customers' preferences/special requirements to prepare to welcome guests
Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
Requested, reviewed, processed and distributed status reports from various team members to executive management according to established workflow processes.
Selling accompanying Services: GOLF/ TOUR/ EARLY BIRD.